Understanding and responding to your unique requirements, at home and abroad.
With a dedicated Relationship Manager and an experienced team of specialists at your service along with exclusive and differentiated banking channels, we are committed to delivering a premium level of service and attention wherever you are.
When you become our Priority Banking customer, a dedicated and skilled Relationship Manager is assigned to manage your interests and oversee your total financial relationship with the Bank.
Your Relationship Manager is ably supported by a qualified and experienced team comprising customer service managers and product experts who can help you on a wide range of financial needs such as investment, foreign exchange, insurance, mortgages and other business account services.
With our team approach, you can rest assured of always receiving the right level of service, expertise and attention in your banking relationship with us.
Risk Disclosure Statement:
Investments involve risks. The prices of investment products may move up or down and the worst case will result in loss of your entire investment. Customers should consider their own investment objective, investment experience, financial situation and risk tolerance level; and also read the terms and conditions of the relevant investment services/ offering documents including the risk disclosures, and is advised to seek independent professional advice before making any investment decision.
"Ask Once And It's Done" Service
As our Priority Banking customer, we understand your need for a faster, simpler and differentiated banking experience. From the way you bank with us to the way you reach us.
Your interactions with us are always facilitated through dedicated banking channels which provide you the exclusivity that you have earned. These include Priority Banking Centres, teller queues and hotlines across our countries.
Through the dedicated Priority Banking 24-hour Services Hotline, we guarantee you a resolution to your specific requests:
- Open savings & time deposit accounts
- Rates enquiry
- Make fund transfers and bill payments
- Change time deposits maturity instructions
- Stock trading and IPO applications
- Stock price and Hang Seng Index enquiries
- Stock account balance enquiries
- Set up pre-arranged services
We ensure that your specific requests will always be responded promptly with answers and solutions from our fully empowered relationship teams at our branches and call centres, keeping you fully informed in the process.
In keeping with the priority that you deserve, we offer you access to a full range of exclusive and differentiated banking channels, which include:
- Priority Banking Centres with full banking service capabilities
- Priority Banking teller queues at our branches
- Internet banking facilities that let you conveniently subscribe to eStatements with online archive of 12 months, pay over 1,000 types of bills and trade stock
- Priority Banking 24-hour Services Hotline on (852) 2886 8866, with direct access to an experienced phone banker
- Access to our Express Priority Banking Securities Services Hotline on (852) 2886 6000 (Service Hours: Trading days 9:00am - 5:00pm), where you can make direct securities order placement during trading days and enjoy other services anytime, including:
- Stock trading and IPO applications
- Stock price and Hang Seng Index enquiries
- Stock account balance enquiries - Free mobile SMS Alert Services on Time Deposits Maturity, Overdraft Facilities and Insufficient Funds
International Banking Services
Your global connectivity is as important as your global access to funds. Whether you are travelling overseas, settling in a new country or investing overseas, we are able to provide comprehensive solutions and services to meet your financial needs.
The Priority Banking Credit Card
Your Priority Banking Credit card unlocks a whole range of service privileges and Priority Banking 360º Rewards that befit your Priority Banking status.
